We are members of the Association of British Travel Agents (ABTA)
Membership No. F5470. We act as Retail Agents for ATOL Holders.

latebookers
112 Crwys Road, Cardiff, CF24 4NQ 

Call centre telephone hotline: 0870 730 1201
Fax: 029 2022 8540
email: sales@latebookers.co.uk

latebookers is a trading name of Millennium Travel Agency Limited.

The Association of British Travel Agents (ABTA)

FINANCIAL PROTECTION

ABTA takes great care in checking the financial position of your travel agent and tour operator to reduce the risk of anything going wrong. In the unlikely event that it does, ABTA’s discretionary scheme of financial protection will be in place. This protects the monies that you pay to ABTA travel agents and tour operators and means that:

• if you are already on holiday, you will normally be able to continue as originally planned – you will never be stranded abroad.
• if you have not yet started your holiday, you will get your money back or, where possible, arrangements will be made for you to continue with the planned holiday.

If you buy flight-based packages or discounted air seats from an ABTA tour operator, protection will normally be provided by the Air Travel Organisers’ Licensing Scheme (ATOL) operated by the Civil Aviation Authority.

Please note, however, that in the event of the failure of a non-ABTA tour operator, even if the booking was made through an ABTA agent, you may not be protected by ABTA. You should ask your agent to obtain from the tour operator details of what financial protection is in place in the event of their failure. Completed holidays or contracts that have been broken at the time of the financial failure are not protected by ABTA’s scheme of financial protection.

If you have a holiday booked with a failed ABTA travel agent or tour operator contact ABTA's Claims Department for assistance and advice. Tel: (+44) 020 7637 2444

QUALITY THAT SHOWS

The ABTA Codes of Conduct mean that every one of our travel agents and tour operators has to work to the highest standards of service and quality. Descriptions of travel arrangements must be compiled according to comprehensive guidelines set by ABTA to ensure clarity and accuracy.

ABTA members are required to give you comprehensive advice on insurance, visas, passports, health requirements, and any alterations to your travel arrangements.

Each ABTA member's office contains properly qualified staff. ABTA's Travel Training Company provide comprehensive courses for staff at all levels, in order to help ABTA members give you the best advice.

When you see the distinctive ABTA symbol in your tour operators brochure, in your travel agent's window, or on letterheads and advertising, you can be sure you've picked the right people to deal with.

COMPLAINTS RESOLVED

Complaints about holidays are best dealt with on the spot by the tour operators representative. If you need to take the matter further you should first raise it with the travel agent with whom you booked your holiday. The agent may be able to help resolve the problem, but if not he or she will raise it with the tour operator concerned. If you've followed these steps but still have a dispute, we can help. Because we provide a low cost independent arbitration service to ABTA members' clients, administered by the Chartered Institute of Arbitrators.

It is a simple inexpensive way to reach a legally binding solution, and does not require you to attend court as it is all done by paperwork. The availability of this service does not affect your rights to resolve a dispute through the courts.

When you have taken the matter up with your travel agent and or tour operator but have not had a reply after 28 days or have received an unsatisfactory reply please write to our Consumer Affairs Department.

latesearch
Our late search  facility gives you access to our comprehensive flight and holiday database. Price and availability information shown was correct at the date and time that they were received from the tour operators' computer systems. late search  is constantly being updated throughout the day however it is not a live system and flights or holidays cannot be booked on-line. An explanation to the codes in the Basis column are as follows: F/O - flight only; S/C - self-catering; 1-2* - one or two star accommodation; 2-3* - two or three star accommodation; 3-4* - three or four star accommodation; FD - fly/drive package. The * rating is not an official tourist rating. It is rated by individual operators as defined in their brochures, eg. Thomson indicate them as a 'T' rating on a scale of 1 to 5, with 1'T' as the lowest and a 5'T' as the highest. Prices are for return trips, per person. Most are based on two people sharing. Some self-catering prices are based on four or more people sharing. Supplements for fewer adults sharing may apply, and may vary depending on the time of year. Any such supplements will be confirmed at the time of booking. Most prices do include the UK Government Air Passenger Duty tax. If not, we'll tell you before you confirm your booking. Most prices don't include local entry and departure taxes levied by non-EU countries such as Kenya, Sri Lanka and Turkey. Please note that for technical reasons connected with our providing you with the widest possible range of options, we're not able to display in our search results either the tour operators' names, or the names of specific hotels associated with particular packages. This information and more is available through our email availability enquiry service and by telephone from our call centre. Please note that due to the vast number of flights and holidays on offer it is not possible to show every flight and holiday to every destination on this site, therefore please contact us if you cannot find a suitable flight or holiday.

Your latesearch enquiry
When you have found a late search flight or holiday that interests you, you will be prompted to submit your late search enquiry to us. On receipt of your enquiry we will contact you with full details. Should you decide to make a booking at this stage then full payment will be required from you. Please note your flight or holiday will not be booked until we receive the required payment. 

Booking Conditions
All prices and offers advertised on this site are subject to availability. We act as agents for our suppliers. All bookings are subject to the principals' Booking Terms & Conditions and written confirmation.

Late Bookings
Many tour operators charge a 'ticket on departure' or late booking fee for departure dates close to the time of booking. Any such charges will be confirmed at the time of booking. For package holiday bookings within 13 weeks of departure, certain tour operators (including Airtours, First Choice, JMC and Thomson) add a charge for transfers between destination airport and accommodation. Again any such charges will be confirmed at the time of booking.

Payment
Cheques should be made payable to "Millennium Travel Agency Limited".  We accept most credit and debit cards. There is no additional charge for payment by debit card however for payment by credit card there will be an additional charge of 1.5%.If you are paying by debit or credit card please telephone us with your card details. We reserve the right to cancel your booking if the balance due is not paid by the balance due date. No receipt or acknowledgement of final payment will be given. Dishonoured cheques will be charged at £10 per presentation.

Amendments & Cancellations
Any amendments or cancellations you make to your travel arrangements from those originally advised will incur additional charges. Should it be necessary for you to amend or cancel your travel arrangements then this must be advised in writing. Amendment or cancellation charges will be subject to our suppliers booking conditions and written confirmation. We cannot make any amendments or cancellations on your behalf until we receive your written instructions together with payment. If as a result of your amendment or cancellation a refund is due to you then this will only be forwarded to you when we are in receipt of the refund from the supplier concerned.

Travel Documents
Provided your account is paid in full you will receive your travel documents approximately one week prior to departure (unless advised otherwise).

Excess Baggage
If you feel you will exceed your allowance as stated on your ticket, you should be aware that your airline could impose a charge. For further details of charges, please contact your carrier. For your information, the piece allowance means an ordinary size suitcase (not a trunk) with a maximum weight of 20 kgs unless otherwise stated. You can be charged for oversize cases as well as overweight ones!

Travel Insurance
Please ensure that you are in possession of adequate travel insurance cover. We strongly recommend you purchase a travel insurance policy for your protection and peace of mind.

Passports and Visa Requirements
Passport and Visa requirements are your ultimate responsibility. Please ensure that you have the necessary Passport and Visa requirements for the countries you are visiting - even those where you may be transiting - especially if you hold a passport other than one endorsed "British Citizen". Ensure your passport is valid beyond your travel period. We suggest you contact the appropriate embassies of the countries you are visiting or transiting for their requirements regarding passports and visas as they have the most up to date information and can verify what documents are needed. With effect from 05 October 1998 children under 16 years of age are required to have their own passports, however children already included on their parent's passports will not be affected by this change until the parent's passport is changed. Your passport should also be in the same name as your tickets as you could be refused travel if this is not the case. If you are travelling on honeymoon, you can obtain a post-dated passport in your married name. Please contact your local passport office or details.

Health Requirements
It is your responsibility to ensure you have had the necessary inoculations for the country/countries you are visiting. As regulations can change it may be advisable to recheck with your doctor. Further health information can be obtained from the "Health Advice for Travellers" leaflet (T4) available from your local DSS Office.

Driving Licence
Take the Licences of all likely car drivers having first ensured they are valid for use in the country you are visiting. If in doubt contact the DVLC in Swansea or a leading motoring agency.